Your satisfaction is our priority - please make sure you read these terms about our 3 hour delivery service.
- The 3 hour delivery service is available for orders placed by 1pm Monday to Thursday and delivery will occur between 1pm and 6pm on the day of order. Please note that the service is NOT available during NSW Public Holidays
- The delivered of your parcel will occur to Sydney Metro areas within 3 hours of your order being dispatched. Please allow 30 minutes for your order to be dispatched after placing it online.
- You will be able to track your parcel by using the tracking information you’ll receive in your inbox once the order has been dispatched. You can track your parcel here..
- Please contact us should you not receive the parcel in the correct timeframe. Please note the there may be events beyond our control that may affect your delivery, we will do what we can to assist you of course..
- Delivery zones and charges are calculated on the distance of our head office in Brookvale. Delivery is made by Want It Now courier delivery service.
- Should you have any queries, hit the email us for further assistance.
- Please note that not all our pieces are available for 3 ours delivery. Should you purchase an item that does not have the option of the 3 hours delivery, this particular item will be sent by separate post when it is ready. We do hand make all our STJ collection and sometimes we’ll require 10-14 days delivery. There will be non postage charges for the item delivered later as we offer free shipping on all our ranges. In this case the item will travel at your own risk as per our terms. Should you want your purchase to be registered there is a $10 charge. To find out more, please read our terms.
If items has the clock symbol shown and the "Rapid Delivery" option it means that this particular item is available for rapid delivery.