PROMOTIONS

The exact promotional code must be put into the promotion box at the checkout for discounts to apply. Please follow the instructions as we are unable to apply discounts retrospectively if you have not entered the codeword correctly.

CROSS PROMOTIONS

Seriously Twisted Jewellery from time to time might send you offers from their own other businesses or from businesses operating with the same principles and values as their own company. We do not sell or give away our database as we respect your privacy.
Emails promoting other businesses will always be generated from our systems and nothing is outsourced. Should you receive an email directly from a company that has been featured in our own line of business it means that you have received their product as a special promotion, free of charge.

Please note that at STJ we hand make the majority of the jewellery. The beauty of owning a handmade piece is that you can be sure that nobody has an identical piece to yours and that much love and care has gone into the making of your piece. Please allow for some variations in the designs. Thank you

For GIVEAWAY promotions the spend price is exclusive of postage and handling and after all discounts have been    applied.

SHIPMENT

we are very happy to offer free shipping on orders greater than $50 in Australia and $70 for the rest of the world. The shipping method we use in this case is just a basic Australia Post service. We will not carry any responsibility or accept any claims if you select to take up the free delivery option. For your peace of mind we do suggest that you select "registered" post with us. By selecting this method of shipping your order will be trackable and will be insured against loss. You must sign to accept delivery when used registered post. Should a parcel not have reached you but at STJ we can track it and establish that someone has signed for the receipt of the goods at your specified address we will send you a copy of the signature for you to follow up. Should we have sent the parcel to the wrong address we will send you your purchase again free of any extra postal charges.

EXCHANGES, RETURNS AND REFUNDS

• We will happily exchange an item or issue a credit note, if claimed within 7 days of delivery to you.
• Sale, clearance or discounted items cannot be exchanged.
• A copy of your receipt must be sent to us with your exchange. 
• Goods for exchange must be in ‘as sold’ condition: complete, unaltered, unworn and in original packaging.
• Any jewellery that pierces the skin (such as earrings) cannot be exchanged as regulated by the NSW Health Department. 
• We do not refund if you change your mind. Refunds may be subject to a re-stocking charge to cover costs we have incurred to deliver the order to you and in effecting the refund.

To arrange a product return;

• Please email us, before sending the goods, to advise us of the product you want to return, it's purchase date and the reason you want to return it.
• Please wait for our emailed authorisation before returning the goods.

• To ensure quick processing please return all goods with a copy of the original receipt.
• It is your responsibility to ensure returned items are packed well and are protected from damage in transit. 
• We suggest you use a return method that enables you to track the parcel as we do not accept responsibility for goods lost in transit.

This online merchant is located in Australia